Care & FAQ

Every breastmilk keepsake I make is individually handcrafted. This means that no two pieces will ever be the same. Colors, textures, amount of inclusions all have an effect on the final look of the keepsake. By ordering through Latched Memories, you have chosen to support a mom who handmakes each milk keepsake with love and care. Common variations in handmade keepsake jewelry under close inspection include, tiny air bubbles, mold lines, evidence of hand shaping, tough edges. The placement of loose hair strands also cannot be controlled due to how each hair sample is different and how it reacts to the various materials we use to create the item including our jewelry grade resin component. Each breastmilk sample is a slightly different color once preserved, some are more white and some have more of an off-white/yellow tint. These variations are only cosmetic and will not harm the life of your piece. Refunds and remakes will not be offered for slight cosmetic imperfections as they are part of having a handmade keepsake. If jewelry is properly cared for and something goes wrong with the setting within the first 6 months, I will replace it upon receiving the defective piece back so I can discuss the issues with my supplier.

Cancelations of orders may only be requested within 30 days of placing order. Canceled orders will be subject to a 30% restocking charge.

Jewelry Care Instructions:

Don’t use any chemicals or soaps to clean your jewelry. Breastmilk jewelry should not be submerged in water; remove it prior to bathing, swimming, and hand washing. Jewelry should not be left exposed to extreme heat or sun (ex: leaving in vehicle on a hot day), extended heat and sun exposure can cause yellowing of the resin. Sterling silver can tarnish over time and can be polished with a soft polishing cloth, but polishing agents should be avoided. Avoid all soaps, cleaners, shampoos, lotions, perfumes and other topical products when wearing your jewelry. Do not wear your jewelry while sleeping the friction of rubbing up against material such as a blanket or pillow can cause the stone to loosen, become brittle or fall out; small dainty metal work can also get snagged, bent or snapped. I also do not recommend resizing due to your piece not being able to withstand intense heat. **Latched Memories is not responsible for any damage or loss occurring to your jewelry as a result of improper care and maintenance.

FAQs:

What is your current turnaround time?

My current estimated turnaround time is 8-10 weeks from the time that I receive your milk. This turnaround time may be much faster depending on the volume of orders I am working on.

How do I get my milk and other inclusions to you?

Send milk and inclusions to:

Latched Memories

PO Box 1854

Council Bluffs, IA 51502

Full milk shipping instructions are included in your order confirmation email.

How much milk or other inclusions do I need to send?

Each order only needs about 5mL of milk, though I ask that you send around 1 oz to ensure there is enough for your entire order and leave leftover for any recasting that may be needed, shipping damage, or future orders. Leftover milk will not be returned to you but it will be retained for at least 1 year before being discarded.

If you are sending cremains to be included in a keepsake, please do not send more than 1/2 tsp for jewelry, or 1 tsp for other keepsakes. I will endeavor to use the entire amount of cremains that are sent in your keepsakes. If there are any left, I will return them to you with your completed order.

Hair inclusions only need to be about half an inch long. Longer trimmings can be sent, but I will have to cut to fit the keepsake option you've chosen. Certain hair colors may be more or less obvious depending on other inclusions in the piece.

Will my breastmilk jewelry go bad or change color?

Our keepsakes are made to last a lifetime if cared for properly. If you care for your piece like you would any other special keepsake, it will never rot or discolor.